Terms of Service

Terms of Service for Hometown HVAC & Refrigeration
Effective Date: March 11, 2026

Hometown HVAC & Refrigeration (“we,” “our,” or “us”) provides heating, cooling, and refrigeration services. By contacting our business or opting into our communication services, you agree to the following terms.

Service Communications
Customers who request service, submit a form on our website, or contact our office may receive communications related to their service request. These communications may include appointment confirmations, technician arrival updates, service reminders, estimates, invoices, follow-ups, and customer support messages.

SMS Text Messaging Program
By providing your phone number and consenting to receive text messages, you agree to receive SMS messages from Hometown HVAC & Refrigeration regarding your service requests, appointments, service updates, and account notifications.

Message Frequency
Message frequency will vary depending on your service activity and communication needs.

Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions
You may opt out of SMS messaging at any time by replying STOP to any text message you receive from us. After you send STOP, you will no longer receive text messages unless you opt in again.

Help Instructions
For assistance, reply HELP to any message or contact our office directly.

Customer Support
If you need assistance regarding messaging or our services, please contact us:

Hometown HVAC & Refrigeration
Phone: (901) 413-8903
Email: office@hometownhvacr.com

Privacy Policy
Your privacy is important to us. Please review our privacy policy here:
https://hometownhvacr.com/privacy-policy/

Changes to Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with the revised effective date.